Frequently Asked Questions
What services do you offer?
We provide professional resume writing, cover letter writing, and mock interview coaching. All services are delivered online and tailored to Australian job market expectations.
Who are your services for?
We specialise in supporting international students and recent graduates from countries such as India, Nepal, and across Asia, but anyone seeking employment in Australia is welcome.
How does the resume writing process work?
You complete a short intake form.
We review your experience, skills, and goals.
A writer creates or updates your resume.
You receive a draft within 2–4 business days.
You can request revisions to ensure it reflects you authentically.
How long does it take to receive my resume or cover letter?
Turnaround is typically 2 – 4 business days. Express 24-hour delivery is available for an additional fee. Email support@thehireheroes.com.au for this service.
Do you offer revisions?
Yes — we offer up to two rounds of revisions within 7 days of delivery to ensure you're fully satisfied.
What happens during a practice interview session?
Mock interviews run for 45 minutes and include:
Job-specific or general interview questions
Structured feedback on strengths and improvement areas
Coaching on professional communication, body language, and confidence
A written feedback summary can also be provided.
Do you help people with no work experience?
Yes. We work with many students and early-career job seekers. We highlight:
Transferable skills
Education
Internships, placements, volunteering
Achievements and strengths
We help you stand out even without formal work history.
How do payments work?
Payments are made securely online at the time of booking. We accept major cards, bank transfers, and (optionally) PayPal.
Do you help people with no work experience?
We offer a free 10-minute call to discuss your needs, career goals, and which package suits you best. Email support@thehireheroes.com.au to book in.